Protect the guest experience between appointments
AI Receptionist for Salons & Spas
Give salons and spas an easy phone path for bookings, service questions, rescheduling, waitlists, and policy conversations while the team is with guests.
Request a ConsultationBooking and rescheduling
Guests may call for a new service, a follow-up, a change to an existing appointment, or a preferred date. The workflow can ask for service, timing, provider preference, and contact details before confirming or routing.
The caller should know whether the appointment changed successfully or needs the front desk.
Stylist and service selection
A guest may know the stylist they want, the service they need, or only the outcome they are considering. Approved service descriptions and provider rules can guide the first questions.
Requests involving consultation, timing, or a service not covered by the configured information move to staff.
Waitlist and peak-hour overflow
When preferred slots are full, the AI can capture the guest’s service, provider preference, timing flexibility, and callback details for a waitlist or overflow queue.
A clear expectation keeps an interest request from sounding like a guaranteed opening.
Cancellations
Cancellation calls can identify the appointment, guest, timing, and the office’s approved policy path. The workflow can complete the supported action or route exceptions to the front desk.
It should communicate what has been recorded without debating a policy with the guest.
Policies and deposits (bounds)
Approved information about deposits, arrival windows, cancellation policies, and booking requirements can answer common questions.
Exceptions, refunds, disputes, and account-specific decisions should escalate to salon or spa staff.
After-hours
After-hours coverage can capture new booking requests, rescheduling, cancellation messages, waitlist interest, and questions for the next business day.
The response can explain when staff will review the request and preserve the guest’s preferred contact path.
Escalation
A team member should take over for policy exceptions, complaints, complex service selection, sensitive situations, or guests who ask for a person.
The handoff carries the appointment or service context already gathered.
FAQs
Can guests book and reschedule appointments?
Yes, when services, providers, calendars, and the supported booking or request path are configured.
Can the receptionist manage a waitlist?
It can capture service, provider preference, timing flexibility, and contact details for the salon or spa’s waitlist process.
Does it decide deposit or cancellation exceptions?
No. It can provide approved policy information and route exceptions to staff.
Can calls be answered while stylists are with guests?
Yes. AI or live overflow coverage can capture the request and provide a clear next step during busy periods.